Program Development & Evaluation Center

FCES Customer Satisfaction Survey

Survey Methology

• Florida Cooperative Extension Service's Client Experience Survey Protocol
• CES Contact Form for Planned Programs - 2022
• CES Contact Form for individual clients - 2022
• Response Rate by Contact Information, 2016-2021
• Survey Form
• Zoom Registration Reporting Guidelines

Satisfaction Survey Results

• EDIS Fact Sheets
• Journal Articles
• Statewide Comparison on Selected Questions
• County Fact Sheets with Customer Satisfaction data
• Infographics

Research on Survey Methods

• Journal Articles
• Poster Presentations